# Help Center - Harmate

Browse Help Center answers on questionnaires, participants, grouping, exports, privacy and billing to solve issues quickly and keep your projects moving.

- Canonical URL: https://www.harmate.com/en/resources/help
- Language: en
- Updated: Wed, 17 Jun 2026 11:32:23 GMT

## Content

#### Help Center - Harmate

Browse Help Center answers on questionnaires, participants, grouping, exports, privacy and billing to solve issues quickly and keep your projects moving.

#### Need help with Harmate?

Check out answers to frequently asked questions.
- Explore FAQ

#### Frequently Asked Questions
- Account & Access

#### How do I create a Harmate account?

Go to the registration page and confirm your email address to activate your account.

#### How do I recover my password?

Use the 'Forgot password' link on the login page.
- Questionnaires

#### How do I create a questionnaire?

From your dashboard, click on 'New questionnaire' and choose between Real Mode and Simulation Mode.

#### Can I duplicate a questionnaire?

Yes, simply click 'Duplicate' in the questionnaire list.
- Participants & Invitations

#### Do participants need to create an account?

No, they answer via a unique link without an account.

#### Can I send reminders to non-respondents?

Yes, via the response tracking screen.
- Groups & Analytics

#### How does automatic grouping work?

You choose criteria, Harmate suggests a distribution that you can adjust.

#### Can I modify a group?

Yes, drag-and-drop is available and indicators update automatically.
- Privacy & Data

#### Where is the data hosted?

In Europe, with our provider Infomaniak.

#### Can responses be anonymous?

Yes, you choose this setting when creating the questionnaire.
- Billing & Plans

#### How does the trial period work?

You test a limited scope for free before choosing a plan.

#### Can I change my plan?

Yes, you can upgrade to a higher plan or switch from a one-time offer to a recurring plan.

#### Can't find your answer?

Contact our team for a quick response.
- Contact the team