Question 1

How do I create a Harmate account?

Accepted Answer

Go to the registration page and confirm your email address to activate your account.

Question 2

How do I recover my password?

Accepted Answer

Use the 'Forgot password' link on the login page.

Question 3

How do I create a questionnaire?

Accepted Answer

From your dashboard, click on 'New questionnaire' and choose between Real Mode and Simulation Mode.

Question 4

Can I duplicate a questionnaire?

Accepted Answer

Yes, simply click 'Duplicate' in the questionnaire list.

Question 5

Do participants need to create an account?

Accepted Answer

No, they answer via a unique link without an account.

Question 6

Can I send reminders to non-respondents?

Accepted Answer

Yes, via the response tracking screen.

Question 7

How does automatic grouping work?

Accepted Answer

You choose criteria, Harmate suggests a distribution that you can adjust.

Question 8

Can I modify a group?

Accepted Answer

Yes, drag-and-drop is available and indicators update automatically.

Question 9

Where is the data hosted?

Accepted Answer

In Europe, with our provider Infomaniak.

Question 10

Can responses be anonymous?

Accepted Answer

Yes, you choose this setting when creating the questionnaire.

Question 11

How does the trial period work?

Accepted Answer

You test a limited scope for free before choosing a plan.

Question 12

Can I change my plan?

Accepted Answer

Yes, you can upgrade to a higher plan or switch from a one-time offer to a recurring plan.

Need help with Harmate?

Check out answers to frequently asked questions.