Statistics & Tracking

Visible Drop-OffActive TimeActionable Alerts

See where your respondents drop off.

Harmate tracks the real questionnaire journey: views, starts, active time, resumptions, drop-offs, and response quality. You know where to act before data quality degrades.

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Displayed figures are demonstration data, designed to show the friction points to monitor.

End-to-End Path

Visible

Invited → viewed → started → submitted.

Active Time per Question

Measured

Identify questions that slow down respondents.

Friction Points

Flagged

High drop-off, low quality, or fragile channel.

Friction Point

Respondents Drop Off Through Small Signals

A questionnaire degrades through small signals: a question that slows people down, a channel that drops off, resumptions that pile up. Harmate makes those signals visible before the decision.

Drop-Off

See Where the Path Thins Out

The funnel shows whether respondents leave before starting, during a question, or just before submission.

Slowdown

Spot Questions That Wear People Down

Active time per question reveals what requires too much effort, clarification, or rereading.

Resume

Know Who Comes Back & When

Resumptions are not buried in total time: they become a clue about the questionnaire's real difficulty.

Goal: adjust the questionnaire or follow-up before interpreting incomplete results.

Line of people in an office, some dropping out of the path, a metaphor for respondent friction.

What Harmate tracks during the response

1

Invitation Sent

You see the volume actually exposed to the questionnaire by email, social network, or direct link. A copied link and a QR code are currently attributed to the direct channel and are not compared separately.

2

Questionnaire Opened

The view rate separates a distribution problem from a questionnaire problem.

3

First Answer

Active time per question reveals instructions that slow people down or discourage them.

4

Pause & Resume

Interruptions and returns indicate whether the path remains workable in real conditions.

5

Final Submission

At the end, you know whether results rely on enough participation and usable responses.

What prevents blind spots

How many actually act

See how many respondents move from invitation to view, to start, then to submission. Compare rates by email, social network, or direct link. QR codes and copied links remain grouped in the direct channel.

Questions That Slow Everything Down

Identify questions where respondents spend the most time or drop off. Optimize wording accordingly.

An Alert Before the Rate Drops

Automatically spot questions causing the most drop-offs and get alerts when the rate exceeds a critical threshold.

They come back, you know it

Respondents can stop and resume later. The system distinguishes pause time from active response time.

Response Quality

Each response gets a quality score based on question coverage, text response length and weak signal detection.

Operational Alerts

Get automatically alerted for mass drop-offs, degraded quality or underperforming channels. High, medium or low severity.

AI Strategic Analysis

Automatic narrative synthesis of text responses powered by AI: overall sentiment, dominant themes and score out of 10.

Advanced Filters

Segment all statistics by channel, device, browser, operating system or custom time period.

Frequently Asked Questions

Do Not Discover Drop-Offs Too Late

Track the respondent journey, spot friction, and act before result quality drops.

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