Response funnel
Real-time
Invited → viewed → started → submitted.How is response time measured?
The timer starts when the question appears on screen and stops when the answer is validated. If the respondent pauses, only active time is counted.
Product
Response time, drop-offs, resumptions, quality: track every step of the respondent journey and identify friction points before they become a problem.
Response funnel
Real-time
Invited → viewed → started → submitted.Completion time
Per question
Identify questions that slow down respondents.Operational alerts
Automatic
High drop-off rate, low quality…The respondent receives a unique link by email, QR code or direct link. The counter starts.
The moment the respondent opens the link is recorded. You see the view rate.
From the first interaction, Harmate measures response time question by question.
The respondent can pause and resume the questionnaire. Progress is saved and pause time is not counted.
The questionnaire is submitted. You immediately have the total time, quality score and detailed metrics.
See how many respondents move from invitation to view, to start, then to submission. Compare rates by distribution channel.
Identify questions where respondents spend the most time or drop off. Optimize wording accordingly.
Automatically spot questions causing the most drop-offs and get alerts when the rate exceeds a critical threshold.
Respondents can stop and resume later. The system distinguishes pause time from active response time.
Each response gets a quality score based on question coverage, text response length and weak signal detection.
Get automatically alerted for mass drop-offs, degraded quality or underperforming channels. High, medium or low severity.
Automatic narrative synthesis of text responses powered by AI: overall sentiment, dominant themes and score out of 10.
Segment all statistics by channel, device, browser, operating system or custom time period.
The timer starts when the question appears on screen and stops when the answer is validated. If the respondent pauses, only active time is counted.
Yes. Progress is saved automatically. The respondent resumes exactly where they left off, and pause time does not affect statistics.
Harmate continuously monitors your questionnaires and triggers alerts when an indicator exceeds a configured threshold: drop-off rate, response quality, gap between distribution channels.
It is a composite indicator that evaluates completeness (were all questions addressed?), richness of text responses and absence of careless response signals.
Yes. The analysis automatically adapts to the language of the responses (French and English natively). The summary is always produced in the questionnaire language.
Response time, drop-offs, quality: all the metrics you need to optimize your questionnaires.