End-to-End Path
Visible
Invited → viewed → started → submitted.
How is response time measured?
The timer starts when the question appears on screen and stops when the answer is validated. If the respondent pauses, only active time is counted.
Statistics & Tracking
Visible Drop-OffActive TimeActionable Alerts
See Where Your Respondents Drop Off.
Harmate tracks the real questionnaire journey: views, starts, active time, resumptions, drop-offs, and response quality. You know where to act before data quality degrades.
Displayed figures are demonstration data, designed to show the friction points to monitor.
Response trackingDemo - March cohort
Invited124
Started97
Submitted82
Viewed 112
Q1 97
Q4 86
Final 82
AlertHigh drop-off on Q4
Average time07:12
Resumptions14
Active Time per Question
Measured
Identify questions that slow down respondents.
Friction Points
Flagged
High drop-off, low quality, or fragile channel.
Friction Point
Respondents Drop Off Through Small Signals
A questionnaire degrades through small signals: a question that slows people down, a channel that drops off, resumptions that pile up. Harmate makes those signals visible before the decision.
Drop-Off
See Where the Path Thins Out
The funnel shows whether respondents leave before starting, during a question, or just before submission.
Slowdown
Spot Questions That Wear People Down
Active time per question reveals what requires too much effort, clarification, or rereading.
Resume
Know Who Comes Back & When
Resumptions are not buried in total time: they become a clue about the questionnaire's real difficulty.
Goal: adjust the questionnaire or follow-up before interpreting incomplete results.
What Harmate Tracks During the Response
1
Invitation Sent
You see the volume actually exposed to the questionnaire, by email, QR code, or direct link.
2
Questionnaire Opened
The view rate separates a distribution problem from a questionnaire problem.
3
First Answer
Active time per question reveals instructions that slow people down or discourage them.
4
Pause & Resume
Interruptions and returns indicate whether the path remains workable in real conditions.
5
Final Submission
At the end, you know whether results rely on enough participation and usable responses.
What Prevents Blind Spots
How Many Actually Act
See how many respondents move from invitation to view, to start, then to submission. Compare rates by distribution channel.
Questions That Slow Everything Down
Identify questions where respondents spend the most time or drop off. Optimize wording accordingly.
An Alert Before the Rate Drops
Automatically spot questions causing the most drop-offs and get alerts when the rate exceeds a critical threshold.
They Come Back, You Know It
Respondents can stop and resume later. The system distinguishes pause time from active response time.
Response Quality
Each response gets a quality score based on question coverage, text response length and weak signal detection.
Operational Alerts
Get automatically alerted for mass drop-offs, degraded quality or underperforming channels. High, medium or low severity.
AI Strategic Analysis
Automatic narrative synthesis of text responses powered by AI: overall sentiment, dominant themes and score out of 10.
Advanced Filters
Segment all statistics by channel, device, browser, operating system or custom time period.
Frequently Asked Questions
Can a respondent resume an interrupted questionnaire?
Yes. Progress is saved automatically. The respondent resumes exactly where they left off, and pause time does not affect statistics.
How do operational alerts work?
Harmate continuously monitors your questionnaires and triggers alerts when an indicator exceeds a configured threshold: drop-off rate, response quality, gap between distribution channels.
What is the quality score?
It is a composite indicator that evaluates completeness (were all questions addressed?), richness of text responses and absence of careless response signals.
Is AI strategic analysis available for all languages?
Yes. The analysis automatically adapts to the language of the responses (French and English natively). The summary is always produced in the questionnaire language.
Do Not Discover Drop-Offs Too Late
Track the respondent journey, spot friction, and act before result quality drops.