# Statistics & Response Tracking | Harmate

Spot where respondents drop off, which channels slow them down, and which signals threaten result quality.

- Canonical URL: https://www.harmate.com/en/product/statistics
- Language: en
- Updated: Sat, 08 Aug 2026 00:00:00 GMT

## Content

#### See where your respondents drop off.

Harmate tracks the real questionnaire journey: views, starts, active time, resumptions, drop-offs, and response quality. You know where to act before data quality degrades.
- Statistics & Tracking

Visible Drop-Off

Active Time

Actionable Alerts
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Harmate statistics panel showing response funnel and completion times.
- Invited
- 124
- Started
- 97
- Submitted
- 82
- Viewed 112
- Q1 97
- Q4 86
- Final 82
- Alert
- High drop-off on Q4
- Average Time
- 07:12
- Resumptions
- 14

#### Respondents Drop Off Through Small Signals

A questionnaire degrades through small signals: a question that slows people down, a channel that drops off, resumptions that pile up. Harmate makes those signals visible before the decision.
- Friction Point

#### See Where the Path Thins Out

The funnel shows whether respondents leave before starting, during a question, or just before submission.
- Drop-Off

#### Spot Questions That Wear People Down

Active time per question reveals what requires too much effort, clarification, or rereading.
- Slowdown

#### Know Who Comes Back & When

Resumptions are not buried in total time: they become a clue about the questionnaire's real difficulty.
- Resume
- End-to-End Path
- Visible
- Active Time per Question
- Measured
- Friction Points
- Flagged

#### What Harmate tracks during the response

You see the volume actually exposed to the questionnaire by email, social network, or direct link. A copied link and a QR code are currently attributed to the direct channel and are not compared separately.
- Invitation Sent

The view rate separates a distribution problem from a questionnaire problem.
- Questionnaire Opened

Active time per question reveals instructions that slow people down or discourage them.
- First Answer

Interruptions and returns indicate whether the path remains workable in real conditions.
- Pause & Resume

At the end, you know whether results rely on enough participation and usable responses.
- Final Submission

#### What prevents blind spots

#### How many actually act

See how many respondents move from invitation to view, to start, then to submission. Compare rates by email, social network, or direct link. QR codes and copied links remain grouped in the direct channel.

#### Questions That Slow Everything Down

Identify questions where respondents spend the most time or drop off. Optimize wording accordingly.

#### An Alert Before the Rate Drops

Automatically spot questions causing the most drop-offs and get alerts when the rate exceeds a critical threshold.

#### They come back, you know it

Respondents can stop and resume later. The system distinguishes pause time from active response time.

#### Response Quality

Each response gets a quality score based on question coverage, text response length and weak signal detection.

#### Operational Alerts

Get automatically alerted for mass drop-offs, degraded quality or underperforming channels. High, medium or low severity.

#### AI Strategic Analysis

Automatic narrative synthesis of text responses powered by AI: overall sentiment, dominant themes and score out of 10.

#### Advanced Filters

Segment all statistics by channel, device, browser, operating system or custom time period.

#### Frequently Asked Questions

#### How is response time measured?

The timer starts when the question appears on screen and stops when the answer is validated. If the respondent pauses, only active time is counted.

#### Can a respondent resume an interrupted questionnaire?

Yes. Progress is saved automatically. The respondent resumes exactly where they left off; closes, resumptions and inactive periods are kept distinct from active time.

#### How do operational alerts work?

Harmate continuously monitors your questionnaires and triggers alerts when an indicator exceeds a configured threshold: drop-off rate, response quality, or gap between email, social network, and direct link. QR codes and copied links remain in the direct channel.

#### What is the quality score?

It is a composite indicator that evaluates completeness (were all questions addressed?), richness of text responses and absence of careless response signals.

#### Is AI strategic analysis available for all languages?

Yes. The analysis automatically adapts to the language of the responses (French and English natively). The summary is always produced in the questionnaire language.

#### Do Not Discover Drop-Offs Too Late

Track the respondent journey, spot friction, and act before result quality drops.
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