# Statistics & Response Tracking | Harmate

Spot where respondents drop off, which questions slow them down, and which signals threaten result quality.

- Canonical URL: https://www.harmate.com/en/product/statistics
- Language: en
- Updated: Fri, 29 May 2026 19:49:34 GMT

## Content

#### See Where Your Respondents Drop Off.

Harmate tracks the real questionnaire journey: views, starts, active time, resumptions, drop-offs, and response quality. You know where to act before data quality degrades.
- Statistics & Tracking

Visible Drop-Off

Active Time

Actionable Alerts
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- See the Dashboards

Harmate statistics panel showing response funnel and completion times.
- Invited
- 124
- Started
- 97
- Submitted
- 82
- Viewed 112
- Q1 97
- Q4 86
- Final 82
- Alert
- High drop-off on Q4
- Average time
- 07:12
- Resumptions
- 14

#### Respondents Drop Off Through Small Signals
- Friction Point

#### See Where the Path Thins Out

The funnel shows whether respondents leave before starting, during a question, or just before submission.
- Drop-Off

#### Spot Questions That Wear People Down

Active time per question reveals what requires too much effort, clarification, or rereading.
- Slowdown

#### Know Who Comes Back & When

Resumptions are not buried in total time: they become a clue about the questionnaire's real difficulty.
- Resume
- End-to-End Path
- Visible
- Active Time per Question
- Measured
- Friction Points
- Flagged

#### What Harmate Tracks During the Response

You see the volume actually exposed to the questionnaire, by email, QR code, or direct link.
- Invitation Sent

The view rate separates a distribution problem from a questionnaire problem.
- Questionnaire Opened

Active time per question reveals instructions that slow people down or discourage them.
- First Answer

Interruptions and returns indicate whether the path remains workable in real conditions.
- Pause & Resume

At the end, you know whether results rely on enough participation and usable responses.
- Final Submission

#### What Prevents Blind Spots

#### How Many Actually Act

See how many respondents move from invitation to view, to start, then to submission. Compare rates by distribution channel.

#### Questions That Slow Everything Down

Identify questions where respondents spend the most time or drop off. Optimize wording accordingly.

#### An Alert Before the Rate Drops

Automatically spot questions causing the most drop-offs and get alerts when the rate exceeds a critical threshold.

#### They Come Back, You Know It

Respondents can stop and resume later. The system distinguishes pause time from active response time.

#### Response Quality

Each response gets a quality score based on question coverage, text response length and weak signal detection.

#### Operational Alerts

Get automatically alerted for mass drop-offs, degraded quality or underperforming channels. High, medium or low severity.

#### AI Strategic Analysis

Automatic narrative synthesis of text responses powered by AI: overall sentiment, dominant themes and score out of 10.

#### Advanced Filters

Segment all statistics by channel, device, browser, operating system or custom time period.

#### Frequently Asked Questions

#### How is response time measured?

The timer starts when the question appears on screen and stops when the answer is validated. If the respondent pauses, only active time is counted.

#### Can a respondent resume an interrupted questionnaire?

Yes. Progress is saved automatically. The respondent resumes exactly where they left off, and pause time does not affect statistics.

#### How do operational alerts work?

Harmate continuously monitors your questionnaires and triggers alerts when an indicator exceeds a configured threshold: drop-off rate, response quality, gap between distribution channels.

#### What is the quality score?

It is a composite indicator that evaluates completeness (were all questions addressed?), richness of text responses and absence of careless response signals.

#### Is AI strategic analysis available for all languages?

Yes. The analysis automatically adapts to the language of the responses (French and English natively). The summary is always produced in the questionnaire language.

#### Do Not Discover Drop-Offs Too Late

Track the respondent journey, spot friction, and act before result quality drops.
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- Discover the Dashboards