Positioning – Communication and Conflict Management

Pre-training questionnaire to identify tension contexts, typical reactions, and expectations. Goal: adapt content and form relevant sub-groups.

Preview of the questions only.

1. In your work, which conflicts or tensions do you encounter most often? Describe a representative situation.
2. What is your primary objective for this training, and why is it a priority now?
3. How do you usually react to a conflict? Describe a situation where this reaction was decisive.
4. Describe a recent conflict that escalated, the perceived causes, and what you would have liked to do differently.
5. What specific difficulties do you face in difficult conversations?
6. With which interlocutors do tensions arise most often, and why?
7. Which emotional triggers affect you the most, and what strategies do you use to stay calm?
8. Describe a situation where you defused a tension and specify what worked.
9. What concrete outcomes do you expect from this training to consider it a success?
10. List any logistical constraints and preferences to consider.