Post-Cancellation Feedback — Understand the Decision
Adapt before sharing: specify the context, who will read responses, and how they will be used. Answers describe reported experiences and do not necessarily represent everyone concerned. Do not share personal or sensitive data or confidential information about a person or organization. If a question does not apply, say so.
Preview of the questions only.
- What need led you to use this product or service?
- What led you to consider cancellation? Describe the factors that mattered to you.
- Was there a particular situation that influenced your decision? If not, say so.
- What was useful during your use, if anything?
- What no longer met your need, if anything?
- How did the cancellation process itself go? If you prefer not to answer, say so.
- What change would be most useful for people in a similar situation? If none comes to mind, say so.