Customer First Use — Understand the Experience
Adapt before sharing: specify the context, who will read responses, and how they will be used. Answers describe reported experiences and do not necessarily represent everyone concerned. Do not share personal or sensitive data or confidential information about a person or organization. If a question does not apply, say so.
Preview of the questions only.
- What situation led you to try this product or service?
- What did you hope to do during your first use?
- What happened when you tried? Describe the steps you remember.
- What helped you move forward, if anything?
- What slowed you down or prevented you from continuing, if anything?
- During this first use, would any additional information or help have been useful? If not, say so.
- What should change first to make a future use easier? If no change seems necessary, say so.